Access to urgent care in West Norfolk - A Healthwatch Norfolk report
Access to urgent care in West Norfolk
Posted on 26/11/2014
This Healthwatch Norfolk report is the conclusion of a study based at the Queen Elizabeth Hospital, King’s Lynn. Healthwatch researchers spoke to 556 patients to understand why and when they went to the hospital’s accident and emergency department and when they used other, community-based, services such as GPs or community pharmacies.
Drawing on the experiences of patients and the public Healthwatch Norfolk report highlights three areas which commissioners and providers could look at to help people access the right service at the right demand and to reduce the pressure on accident and emergency. These are:
Review and improve the accuracy and availability of information on the most appropriate services to access
Conduct a feasibility study on a Primary Care Centre at the Queen Elizabeth Hospital similar to that that was piloted at the Norfolk and Norfolk and Norwich Hospital in 2013
Carry out a patient-centred review of the volume, location and accessibility of out-of-hours health care available to people in the West Norfolk area