Healthwatch Norfolk is working with the East of England Ambulance Service NHS Trust to find out more about people’s experience of the ambulance service.
For the next three months we are running a survey that asks people whether they were satisfied with the service when they had to call 999. We also want to know about the circumstances when people think it is appropriate to call 999 and ask for help. We will publish findings from the survey in the Autumn.
If you have had to dial 999 for an ambulance recently then you can take the survey online here
“We know that the East of England Ambulance Trust has been making a big effort to address people’s concerns and the problems the service has faced in the past." Alex Stewart, Healthwatch Norfolk Chief Executive
Norfolk County Council - Complaints handling
We spoke to Ceri Sumner, the Customer Access and Development Manager at Norfolk County Council, about the Council's approach to handling complaints.
While Healthwatch Norfolk does not handle individual complaints we do have a role in making sure that complaints about either the NHS or social care in Norfolk are effectively handled.
If you want to know who to contact in order to make a complaint then take a look at our infographic, which gives the approrpiate contact details.